# Shipping Policy

Thank you for shopping with BBQ Brush™.

## Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

## Shipping Times

Estimated delivery times:
- United States: 5–12 business days
- International: 7–20 business days

Shipping times may vary depending on carrier delays, customs processing, weather conditions, or high order volume periods.

## Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow a few days for tracking updates to appear after shipment.

## Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

BBQ Brush™ is not responsible for orders shipped to incorrectly entered addresses.

## Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:
thebbqbrush@gmail.com

We will do our best to assist you and work with the shipping carrier to resolve the issue.

## Customs & Import Fees

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

## Contact

For any shipping-related questions, please contact: nubgrillofficial@gmail.com